SHARON NICHOLS

Results-Driven Supervising Associate | Project & Operational Management Leader

9533 203rd st e, Graham, US

About

Highly accomplished Supervising Associate with over a decade of experience in library system management, specializing in team leadership, project coordination, and process improvement. Proven ability to enhance operational efficiency, ensure regulatory compliance, and drive superior service delivery through strategic planning and community engagement. Adept at leveraging technology and data analytics to optimize performance and foster collaborative, high-performing work environments.

Work Experience

Supervising Associate

Pierce County Library System

Apr 2013 - May 2024

Tacoma, WA, US

Supervising Associate at Pierce County Library System, leading diverse teams, managing complex operations, and enhancing service delivery through strategic project management and continuous process improvement.

  • Directed and coached diverse teams, cultivating an inclusive, high-performing work environment that significantly strengthened productivity and fostered service excellence.
  • Cultivated staff development through structured coaching and performance evaluations, ensuring continuous professional growth and enhanced team capabilities.
  • Optimized daily library operations, including meticulous management of work schedules and staffing levels, ensuring consistent and smooth service delivery.
  • Led and executed multiple projects, including system software upgrades and workflow optimizations, significantly enhancing operational accuracy and effectiveness.
  • Developed and implemented procedural enhancements that boosted productivity and service effectiveness while ensuring full regulatory compliance.
  • Oversaw comprehensive budget development and expenditure tracking, identifying and implementing cost-saving measures that optimized financial management without compromising service quality.

Senior Branch Assistant

Pierce County Library System

Nov 2006 - Mar 2013

Tacoma, WA, US

Senior Branch Assistant at Pierce County Library System, providing essential voter assistance, leading technology adoption, and ensuring robust compliance across branch operations.

  • Provided critical voter registration support, ballot replacements, and procedural guidance to a broad range of individuals at designated Voter Points of Assistance, facilitating access to democratic processes.
  • Collaborated effectively with library staff and election officials to coordinate efficient and accessible voter services, ensuring organized election experiences for the community.
  • Resolved complex voter issues on-site under time-sensitive conditions, demonstrating strong analytical and organizational skills to manage multiple priorities effectively.
  • Trained staff on adopting and utilizing new technology and systems, significantly enhancing their proficiency in assisting customers and improving service delivery.
  • Ensured strict adherence to all policies, procedures, and regulatory requirements, successfully minimizing risks and upholding service integrity across all operations.
  • Monitored and analyzed key performance indicators, generating data-driven reports using Microsoft Office 365 tools (Word, Excel, OneNote) to inform strategic decision-making and operational improvements.

Page

Pierce County Library System

Nov 2003 - Oct 2006

Tacoma, WA, US

Page at Pierce County Library System, supporting core library operations and ensuring efficient resource accessibility for patrons through meticulous organization and assistance.

  • Managed the systematic organization and shelving of library materials, ensuring accurate placement and timely access for patrons.
  • Assisted patrons with locating books and resources, contributing to a positive and efficient library experience.
  • Processed incoming and outgoing library materials, maintaining inventory accuracy and supporting circulation workflows.
  • Maintained cleanliness and orderliness of library shelves and public areas, enhancing the overall patron environment.

Education

Arts and Technology

Gloucestershire College of Arts and Technology

Jan 1991 - Dec 1991

Gloucestershire, England, GB

Certificates

Nash Management Training

Nash Consulting

Jan 2024

AED/CPR Certified

Merritt Emergency Education

Jan 2024

Leadership Academy

McHugh Management Consulting

Jan 2018

Awards

City and Guilds of London Institute Communications Award

City and Guilds of London Institute

Jan 1988

Recognized for excellence in communication skills, demonstrating high proficiency in professional communication.

English Speaking Board Oral Communications Award

English Speaking Board

Jan 1988

Awarded for exceptional oral communication abilities, highlighting strong public speaking and interpersonal skills.

Typewriting Skills Awards

Pitman and Royal Society of Arts Examination Institutes

Jan 1988

Acknowledged for superior typewriting proficiency, demonstrating high accuracy and speed in administrative tasks.

Skills

Operational Leadership

  • Team Leadership
  • Performance Management
  • Strategic Planning
  • Daily Operations Oversight
  • Resource Allocation

Project Management

  • Project Coordination
  • Workflow Optimization
  • System Upgrades
  • Roadblock Resolution
  • Implementation Management

Regulatory Compliance & Risk Mitigation

  • Policy Adherence
  • Procedural Enhancement
  • Risk Assessment
  • Service Integrity
  • Compliance Audits

Process Improvement

  • Efficiency Enhancement
  • Productivity Boost
  • Operational Refinement
  • Quality Assurance
  • Continuous Improvement

Team Leadership & Development

  • Coaching & Mentoring
  • Performance Evaluation
  • Staff Development
  • Team Building
  • Conflict Resolution

Budget Management

  • Budget Development
  • Expenditure Tracking
  • Cost-Saving Measures
  • Financial Oversight
  • Resource Optimization

Customer Service & Public Engagement

  • Client Relations
  • Technical Assistance
  • Community Outreach
  • Stakeholder Engagement
  • Training Program Design

Technology Implementation

  • System Adoption
  • Staff Training
  • Software Upgrades
  • Data-Driven Decision Making
  • Microsoft Office 365 (Word, Excel, OneNote)

Data Analysis & Reporting

  • KPI Monitoring
  • Performance Indicators
  • Detailed Reporting
  • Data Interpretation
  • Strategic Insights

Voter Assistance Programs

  • Voter Registration
  • Ballot Support
  • Election Coordination
  • Procedural Guidance
  • Issue Resolution